New in March
OUr mobile app will be updated in the middle of March. The quickest way to tell your app has updated is the color. The updated version will be green.
Beginning with this app refresh, you will be required to log in with the username and password used to purchase a YMCA membership, or programs such as personal training, summer day camp or swim lessons.
Unsure what your username and password are? Please reach out to YMCA Customer Service Center via email or phone at 919-719-9989.
Membership & Reservations Required
YMCA membership is required to participate in classes. In order to accommodate everyone, all group fitness classes will require a reservation through our mobile app or online on our schedules page.
Reservations open 48 hours before each bookable session start time and are available until class starts or until all spaces are filled. There’s no fee to sign up. You will be asked to scan your YMCA membership card at the branch.
Reservations are required for classes, court times, and some lap lanes.
Canceling Reservations
We ask that if our members cannot attend a previously reserved class, court time or lap lane, you cancel your booking. You can reference these screenshots if you need assistance.
App and Schedule Notifications
The app and scheduling system will use your email to send notifications about your reservations and cancellations. If you are not receiving these notifications, please check your spam folders and also ensure you provided us with an accurate, current email address you can check.
Password Reset
Your password reset instructions will be sent to the email address provided. If you are not receiving password reset instructions, please get in touch with our Customer Service Center at 919-719-9989.
We’re here to help
Like any change, we know this is going to feel different. But we’re here to help. You can view this video walkthrough of signup through the app. We also have a handout that helps explain the process, and any of our branch staff can assist you with the process. So please, feel free to ask anyone for help.
In the meantime, we can’t wait to see you back at the branch, and in our group exercise classes. Welcome Back!